Return policy

  • Return conditions:

    • Product has not been used, still has original label.

    • Have purchase invoice at Enoteca.vn.

    • Return period: within 07 days from receipt of goods.

  • Cases eligible for return:

    • Wrong product, wrong quantity delivered.

    • Product is defective or broken during shipping.

Return process:

  1. Contact Hotline or Email within 07 days.

  2. Send products to warehouse according to Enoteca staff instructions.

  3. Enoteca will check and process the exchange/return or refund within 3–5 business days.

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